four lanes, four addresses. pick the one that matches your problem and we'll route from there.
if a startup backend failed to generate, a product route is missing, or a form submission didn't land in notion, email support@vibestartup.pro with the startup slug and the timestamp of the failure. we'll locate the runtime events in the founder's notion workspace and reply in the same business day.
if notion lookups suddenly return permission errors, the access token may have been revoked or the parent page may have been unshared with the integration. re-run the connect flow at /connect/notion and re-select the parent page. nothing is lost — the founder's data lives in notion, not in our database.
manage your plan from the cockpit (account → billing). everything is stripe-managed: cancel, upgrade, downgrade, update card, see invoices. for refunds or proration questions, email billing@vibestartup.pro — we reply within one business day.
for vulnerabilities, exposed tokens, or anything that looks like an account-takeover risk, email security@vibestartup.pro privately. do not file a public issue. we acknowledge within 24h and keep you in the loop until the fix ships.
check /api/health first — it reports the platform and notion connection status and is the same endpoint we use for production readiness. paste the response in your email if it's anything other than { "ok": true }; it dramatically speeds up triage.
we will never ask you to share your notion password, your access token, or your stripe details over email. the only credential we read is the one you grant via the public notion oauth flow at /connect/notion, and it is stored encrypted in cloudflare d1.